Frequently Asked Questions

We recommend checking the Size Guide and model measurements on each product page before ordering. Fit can vary by silhouette and fabric, so compare your bust, waist and hip measurements with the product-specific guide. If you're between sizes or need help choosing, email us at hello@100-percentlife.com and we'll help.

FEEL ZERO feels light and smooth, with high stretch and light compression. ULTRA FIT is double-brushed, buttery-soft and the most matte of the three, with medium compression. CORE is cool to the touch, thicker and firmer, with the strongest compression and less stretch. Fabric compression does not determine bust support, so check each product page for padding, support and recommended activities. Compare all three in our Fabric Guide.

Yes! Our leggings are designed to be squat-proof and opaque. We recommend checking the individual product description for specific fabric details and coverage levels.

To extend the life of your pieces, we recommend machine washing in cold water on a gentle cycle, avoiding fabric softeners (which can break down the fabric's elasticity), and air drying instead of tumble drying.

Orders of HK$800 or more qualify for free SF Express shipping. Shipping is HK$40 for orders below HK$800.

We aim to dispatch orders within 2 to 7 business days. During sale periods, processing may take an additional 7 to 10 business days. We will email your SF Express tracking number once the order is dispatched.

Yes. Shipping to Japan, Malaysia, Singapore, South Korea, Taiwan, and Thailand is HK$98. For all other destinations, email hello@100-percentlife.com before ordering. Additional delivery fees may apply.

International orders may be subject to duties, taxes, customs clearance fees, or carrier handling fees. These charges are the customer's responsibility and may be collected before or upon delivery. Customs delays are outside our control. If a parcel is refused or returned because import charges were not paid, the original shipping fee, import charges, and return shipping costs will be deducted from any Store Credit issued. These charges are not reimbursed by 100%LIFE.

Orders containing in-stock and pre-order items ship together according to the pre-order item's estimated dispatch date. Place separate orders if you want the in-stock items shipped sooner.

We will email you if an item is unavailable. You may choose another colour or style, wait for restock and receive one shipment, split the shipment for an additional fee, or receive Store Credit for the unavailable item and shipping fee. We do not issue credit-card refunds.

Yes, if the item is unworn, unwashed, has its original tags, and is free from marks, odours, or signs of wear. Submit your request within 7 days of receiving the order. Each order is limited to one return request.

We do not offer direct exchanges. Return the eligible item for Store Credit and place a new order in the size or style you need.

Items discounted by 20% or more; underwear, socks, and other intimate wear; accessories, gifts, and giveaway items; and items received through contests, giveaways, or collaboration campaigns are not eligible for return.

Log in to your 100%LIFE account and select "Request return" for the order. If approved, follow the return instructions and send the item back within 7 days. The request will close automatically if the item is not sent in time. Returns sent without approval are not accepted. Customers are responsible for return shipping costs.

Approved refunds are issued as Store Credit, valid for one year and usable on full-priced and sale items. We do not offer cash refunds or refunds to the original payment method. Original shipping fees are non-refundable.

Email hello@100-percentlife.com within 3 days of delivery and include a clear photo of the defect. We will respond within 3 days. Requests submitted after this period are not accepted.

We are currently an online-only brand. You can shop 24/7 at 100-percentlife.com and follow us on Instagram @100.percentlife for the latest updates and new arrivals.

You can reach us via our Contact Us page or email us at hello@100-percentlife.com. We're available Monday to Friday, 10am–6pm (GMT+8).