FAQ

We recommend checking our Size Guide before ordering. Our pieces are designed with Asian body proportions in mind — if you're between sizes, we suggest sizing up for leggings and sizing down for bras and crop tops for a snug, supportive fit. Still unsure? Email us at hello@100-percentlife.com and we'll help.

Each 100%LIFE collection offers a different balance of softness, stretch, support and compression. Please check the individual product page for its fabric feel, support level and recommended activities. You can also explore our full fabric guide at [OUR FABRICS] page.

Yes! Our leggings are designed to be squat-proof and opaque. We recommend checking the individual product description for specific fabric details and coverage levels.

To extend the life of your pieces, we recommend machine washing in cold water on a gentle cycle, avoiding fabric softeners (which can break down the fabric's elasticity), and air drying instead of tumble drying.

Orders of HKD 800 or above qualify for free SF Express shipping. Orders below HKD 800 incur a shipping fee of HKD 40.

We aim to dispatch orders within 2–7 business days. During sale periods, please allow an additional 7–10 business days for processing. You'll receive a shipping confirmation email with your SF Express tracking number once your order is dispatched.

Yes! We ship worldwide. Flat-rate shipping to Japan, Malaysia, Singapore, South Korea, Taiwan, and Thailand is HKD 98. Shipping to Australia, Canada, New Zealand, the UK, and the USA is HKD 368. For other destinations, feel free to email us at hello@100-percentlife.com.

International orders may be subject to customs duties and taxes depending on your country. These fees are the responsibility of the customer and are not included in our shipping charges.

Orders containing both in-stock and pre-order items will be shipped together according to the pre-order item's estimated dispatch date. To receive in-stock items sooner, please place a separate order.

We'll notify you via email and offer the following options: change the colour or style, wait for restock, split the shipment (additional fees apply), or receive store credit for the unavailable item.

Yes. Full-priced items may be returned within 7 days of delivery, provided they meet our return conditions. Approved returns will be issued as store credit, valid for one year, which may be used on both full-priced and sale items. We do not offer cash refunds or refunds to the original payment method.

We do not offer direct exchanges. If you would like a different size or style, please return the eligible item for store credit and place a new order.

The following items are not eligible for return:

• Sale or clearance items
• Full-priced items purchased using a promo or discount code, e-coupon, store credit or discount voucher
• Items that have been worn, washed or returned without their original labels and tags
• Items showing signs of wear, stains, marks, odours or pet hair
• Underwear and other intimate wear
• Accessories, gifts and giveaway items
• Items received through contests, giveaways or collaboration campaigns

Log in to your 100%LIFE account at https://account.100-percentlife.com and select “Request return” for the relevant order. Choose the items you wish to return, select a return reason and submit your request.

If your request is accepted, we will send you a return shipping label together with instructions on how and where to send your package. Items returned without prior approval will not be accepted. A HK$40 return shipping fee applies.

Once your return has been received and inspected, we will notify you whether it has been approved. Approved refunds will be issued as store credit equal to the purchase price and added to your 100%LIFE account.

Store credit is valid for one year. We do not offer cash refunds or any other refund method. Original shipping fees are non-refundable.

Every item is carefully double-inspected before dispatch. In the unlikely event that you receive a defective item, please email hello@100-percentlife.com within 7 days of delivery and include a clear photo showing the defect. Our team will respond within 3 days. Requests submitted after this period will not be accepted.

We are currently an online-only brand. You can shop 24/7 at 100-percentlife.com and follow us on Instagram @100.percentlife for the latest updates and new arrivals.

You can reach us via our Contact Us page or email us at hello@100-percentlife.com. We're available Monday to Friday, 10am–6pm (GMT+8).