Refund policy
Returns
We accept returns of items that are unworn, unwashed, with original tags attached, and free from marks, odours, or signs of wear.
Submit your return request within 7 days of receiving your order. Each order is limited to one return request.
Exchanges
We do not offer direct exchanges. If you need a different size or style, return the eligible item for Store Credit and place a new order.
Refunds
All refunds are issued as Store Credit. We do not offer cash refunds or refunds through the original payment method.
Store Credit is valid for one year and can be used on both full-priced and sale items. Original shipping fees are non-refundable.
Return shipping
A HK$40 return-shipping fee will be deducted from the Store Credit issued for your return.
Items not eligible for return
The following items are not eligible for return:
- Items discounted by 20% or more.
- Underwear, socks, and other intimate wear.
- Accessories, gifts, and giveaway items.
- Items received through contests, giveaways, or collaboration campaigns.
How to start a return
Log in to your 100%LIFE account and select "Request return" for the relevant order. Select the item or items you wish to return, choose a return reason, and submit your request.
If we accept your request, we will send a return shipping label and instructions. Send your item back within 7 days. We will automatically close the request if the item is not sent within this timeframe.
We do not accept items returned without prior approval.
Defective items
Every item is double-checked before dispatch. If you receive a defective item, contact hello@100-percentlife.com within 3 days of delivery and include a clear photo of the defect.
Our team will respond within 3 days. We do not accept requests submitted after this period.