Refund policy

We currently do not offer exchanges.

If your order isn’t quite right, You can return your order to us for Store Credit within 14 days from the date your order is received, and place an new order with your store credit.

All refund via store credit will be issued. No cash refunds will be made.

Terms:

  1. Items bought on Sale/ Clearance are not eligible for return.
  2. Full-priced items purchased using any of promo /discount codes, e-Coupon, store credit or discount vouchers are not eligible for return.
  3. We will only accept items that are new, unworn and unwashed and include all labels and tags. Returned item(s) show any signs of wear, any stains, marks, or any odours, pet fur, are not eligible for return.
  4. All intimate wear (e.g., underwear) are not eligible for return.
  5. Accessories, gifts, and giveaway items are not eligible for return.
  6. Items received through contests, giveaways, or collaboration campaigns are not eligible for return.
  7. Shipping fees will not be refunded.
  8. Your return item must reach us within 14 days from date of delivery.
  9. All returns are final. You can only apply for return once per order.
  10. You are responsible for the cost of your return shipping.
How do I return my order?

To start a return, you can contact us our Contact Us page or at hello@100-percentlife.com including your order number and reason for the return. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll receive Store Credit equal to the purchase price in your 100%LIFE account. We do not offer cash refunds. Delivery/shipping fees will not be refunded.

Every item is carefully double-inspected before it leaves our hands. In the unlikely event you find a defect, please contact us at hello@100-percentlife.com within 7 days after delivery, attached together with a snapshot of the defect clearly. Our team will attend to you within 3 days. Any requested after the timeframe will not be accepted.

All refund via store credit will be issued. We do not accept refund via credit card.