Question 1

How do I choose the right size?

Accepted Answer

We recommend checking our Size Guide before ordering. Our pieces are designed with Asian body proportions in mind — if you are between sizes, we suggest sizing up for leggings and sizing down for bras and crop tops. Email us at hello@100-percentlife.com if you need further help.

Question 2

What fabrics does 100%LIFE use?

Accepted Answer

Our core fabrics are made from 80% Nylon and 20% Spandex, offering HIIT-level compression, a curve-hugging fit, and a soft, comfortable feel.

Question 3

Are your leggings squat-proof?

Accepted Answer

Yes! Our leggings are designed to be squat-proof and opaque. We recommend checking the individual product description for specific fabric details and coverage levels.

Question 4

How should I care for my activewear?

Accepted Answer

Machine wash in cold water on a gentle cycle, avoid fabric softeners, and air dry instead of tumble drying to extend the life of your pieces.

Question 5

How much is shipping in Hong Kong?

Accepted Answer

Orders of HKD 800 or above qualify for free SF Express shipping. Orders below HKD 800 incur a shipping fee of HKD 40.

Question 6

How long does delivery take in Hong Kong?

Accepted Answer

We aim to dispatch orders within 2 to 7 business days. During sale periods, please allow an additional 5 to 10 business days. You will receive a shipping confirmation email with your SF Express tracking number once dispatched.

Question 7

Do you ship internationally?

Accepted Answer

Yes! We ship worldwide. Flat-rate shipping to Japan, Malaysia, Singapore, South Korea, Taiwan, and Thailand is HKD 98. Shipping to Australia, Canada, New Zealand, the UK, and the USA is HKD 368.

Question 8

Can I return my order?

Accepted Answer

Yes. Full-priced items can be returned within 14 days of receiving your order for store credit. We do not offer cash or credit card refunds — all refunds are issued as store credit to your 100%LIFE account.

Question 9

Do you offer exchanges?

Accepted Answer

We currently do not offer direct exchanges. To get a different size or colour, please return your item for store credit and place a new order.

Question 10

What items are not eligible for return?

Accepted Answer

The following items cannot be returned: sale or clearance items, items purchased with a promo code or store credit, items that have been worn or washed, underwear and intimate wear, accessories and gifts, and items received through contests or campaigns.

Question 11

Does 100%LIFE have a physical store in Hong Kong?

Accepted Answer

100%LIFE is currently an online-only brand. You can shop at 100-percentlife.com and follow @100.percentlife on Instagram for the latest updates.

Question 12

How can I contact 100%LIFE?

Accepted Answer

Email us at hello@100-percentlife.com or use our Contact Us page. We are available Monday to Friday, 10am to 6pm Hong Kong time.

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