Delivery & Returns

Free Shipping Threshold

Hong Kong: Orders of HK$700 or above qualify for free SF Express shipping.
Macau: Orders of HK$800 or above qualify for free SF Express shipping.
Below Threshold: A shipping fee of HK $35 (H o n g K o n g) * * o r * * H K$ 48 (Macau) will apply.

Delivery Timeframe

We aim to ship out within 2-7 business day.

Additional 5-10 business days for order processing during sale periods.
Order Confirmation: A shipping confirmation email with your SF Express tracking number will be sent once your order is dispatched.
Orders containing both in-stock and pre-order items will be shipped according to the pre-order item’s estimated dispatch date.

To receive items separately, please place separate orders.

Out-of-Stock Items

If an item in your order is temporarily unavailable, we will notify you via email and provide the following options:

Option 1: Change the color/style (subject to availability).
Option 2: Wait for the item to restock for consolidated shipping.
Option 3: Split the shipment (additional shipping fees will apply).
Option 4: Receive a store credit refund & shipping fee for the unavailable item.

All refund via store credit will be issued. We do not accept refund via credit card.

Additional Terms

Tracking Information: All shipping confirmation emails will include an SF Express tracking number for real-time updates.
Post-Dispatch Responsibility: Once SF Express has accepted the parcel, we will not conduct further follow-ups on delivery status.
Delivery Issues: If delivery fails due to incorrect address/contact details, unavailability of recipient, customs duties, or additional fees, the customer is responsible for resolving the issue directly with SF Express.

The rest of the world

Japan, Malaysia, Singapore, South Korea, Taiwan, Thailand, flat-rate shipping HKD98.

Australia, Canada, New Zealand, United Kingdom, United States, flat-rate shipping HKD368.

feel free to email us regarding any international orders and we'll be happy to accommodate your requests. Additional delivery fees may apply.

Import taxes and duties
International orders may be subject to customs and taxes if they apply, and you are responsible for those fees in addition to shipping charges above.

We do not accept returns or exchanges.

For hygiene reasons, all intimate apparel items are non-returnable and non-exchangeable.

Due to factors such as photography location, lighting, and personal display settings, color variations may exist. Therefore, the actual product shall prevail. Color discrepancy is an unavoidable aspect of online shopping.

Customers who cannot accept any color variation are reminded to carefully consider before placing an order.

Before placing an order, please review product details carefully. For inquiries about sizing, measurements, or product specifications, contact us at hello@100-percentlife.com.

Defective item

If you receive a defective item, please contact us at hello@100-percentlife.com within 3 days after delivery, attached together with a snapshot of the defect clearly. Our customer service will attend to you within 1-2 working days.Any requested after the timeframe will not be accepted.

*In general, 'defects' that do not affect the general outlook of the apparels when worn will not be considered as defects, and hence not eligible for refund.

All refund via store credit will be issued. We do not accept refund via credit card.