Delivery & Shipping
Hong Kong and Macau
Orders of HK$800 or above qualify for free SF Express shipping. For orders below HK$800, shipping is HK$40 for Hong Kong and HK$48 for Macau.
Delivery timeframe
We aim to dispatch orders within 2 to 7 business days. During sale periods, order processing may take an additional 7 to 10 business days.
Once your order has been dispatched, we will email you an SF Express tracking number.
Orders containing both in-stock and pre-order items will be shipped according to the pre-order item's estimated dispatch date. If you would like the items shipped separately, please place separate orders.
Out-of-stock items
If an item is temporarily unavailable, we will contact you by email. You can choose to:
- Change to another colour or style, subject to availability
- Wait for the item to restock and receive one consolidated shipment
- Split the shipment, with additional shipping fees
- Receive Store Credit for the unavailable item and shipping fee
All refunds are issued as Store Credit. We do not offer refunds to credit cards.
International shipping
Japan, Malaysia, Singapore, South Korea, Taiwan, and Thailand have a flat-rate shipping fee of HK$98.
For other international orders, email us with your request. Additional delivery fees may apply.
Import taxes, duties and customs clearance
International orders may be subject to import duties, taxes, customs clearance fees, or carrier handling fees. These charges are not included in the product price or shipping fee and are the customer's responsibility. Depending on the destination and carrier, payment may be required before or upon delivery.
Customs clearance may delay delivery beyond the original estimate. 100%LIFE is not responsible for delays caused by customs or charges resulting from unpaid duties or taxes.
If a parcel is refused or returned to us because duties, taxes, or other import charges were not paid, the original shipping fee, import charges, and return shipping costs will be deducted from any Store Credit issued. Duties, taxes, customs fees, and international shipping charges will not be reimbursed by 100%LIFE.
For questions about international shipping, contact hello@100-percentlife.com.
Return & Exchange
Returns
We accept returns of items that are unworn, unwashed, with original tags attached, and free from marks, odours, or signs of wear.
Submit your return request within 7 days of receiving your order. Each order is limited to one return request.
Exchanges
We do not offer direct exchanges. If you need a different size or style, return the eligible item for Store Credit and place a new order.
Refunds
All refunds are issued as Store Credit. We do not offer cash refunds or refunds through the original payment method.
Store Credit is valid for one year and can be used on both full-priced and sale items. Original shipping fees are non-refundable.
Return shipping
Customers are responsible for return shipping costs.
Items not eligible for return
The following items are not eligible for return:
- Items discounted by 20% or more.
- Underwear, socks, and other intimate wear.
- Accessories, gifts, and giveaway items.
- Items received through contests, giveaways, or collaboration campaigns.
How to start a return
Log in to your 100%LIFE account and select "Request return" for the relevant order. Select the item or items you wish to return, choose a return reason, and submit your request.
If we accept your request, we will send a return shipping label and instructions. Send your item back within 7 days. We will automatically close the request if the item is not sent within this timeframe.
We do not accept items returned without prior approval.
Defective items
Every item is double-checked before dispatch. If you receive a defective item, contact hello@100-percentlife.com within 3 days of delivery and include a clear photo of the defect.
Our team will respond within 3 days. We do not accept requests submitted after this period.